FAQs
RETURN POLICY
Any item that has been "altered" (i.e., sized) or custom-made is excluded from return/refund.
All earrings are excluded from returns and refunds.
All other pieces returned without damage are eligible as follows:
Within 30 days of purchase
- Full store credit of purchase price, including sales tax
- Full refund, less 10% stocking fee and applicable credit card fee charged to Carl Tanner Designs upon initial purchase
Within 30-60 days of purchase
- Full store credit of the purchase price, including sales tax
- Full refund, less 15% stocking fee and applicable credit card fee charged to Carl Tanner Designs upon initial purchase
SHIPPING
In stock items with no "alteration" will ship within 3-5 business days upon completion of the order.
Please allow 2-4 weeks for shipment on all rings that require sizing.
Please allow up to 6 weeks for completion and shipment on all custom orders.
- (A more definitive shipment date will be provided once the order is received and craft time is calculated.)